JavaScript is currently not supported/disabled by this browser. Please enable JavaScript for full functionality.
Home help

Warranty and maintenance


At Karavan, we guarantee high quality jewellery crafted in the purest quality gold. To ensure customer satisfaction, we provide:

  1. Handcrafted high quality jewellery
  2. 18K gold used for all jewellery
  3. Excellent quality VVS clarity diamonds used
  4. Premium F color diamonds
  5. International Karatvan warantee card
  6. International GIA Certification (diamonds bigger than 0.3 carat)
  7. 10 days 100% money back guarantee
  8. Buyback guarantee: Anytime return or exchange policy
  9. Free Shipping


Customer satisfaction is core to Karatvan and to ensure that you keep shining, we offer free 12 months maintenance and cleaning for all jewellery you purchase from karatvan.

Here are the steps to get free maintenance fee:

  1. Contact us at 0811 10 70 500 or send an email to [email protected] for more information
  2. Our care executive will verify the details and inform you the closest store with the free cleaning voucher.
  3. You can visit the nearest store with your confirmation voucher along with the official Karatvan certificate