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DELIVERY

Customer satisfaction is our priority in Karatvan. Therefore we always always provide the best service to our loyal customers, one of them by providing services "free shipping" or "free postage" for every customer who order jewelry in Karatvan. In addition, the products we ship also comes with original jewelry boxes and certificates, so the products you buy are well preserved.

Here's what you need to know about the
product delivery process:

  • Product Delivery

    Your order will only be processed once we receive the payment. Delivery process will be processed during weekdays (Mon-Fri). If reservations and payments are received on Saturdays / Sundays, then the shipping process will begin processing on Monday the following week. After the product is shipped, you will receive delivery confirmation along with no. the shipping receipt and status of your order will be automatically changed. If you do not receive delivery confirmation or your order status has not changed, please contact us at +62811 10 70 500 or email to support@karatvan.com

  • Estimation of the Shipping

    For shipping process it will take 7 - 14 business days. If the product has been completed and ready to ship, we will send product delivery confirmation via email, and your order status will be automatically updated. If you want your preferred product to be faster than the available estimates, please contact us at +62811 10 70 500 or email to support@karatvan.com

  • Shipping Guarantee

    Karatvan provides a secure delivery guarantee for every product you order. To ensure that the products ordered are received by yourself, Karatvan requires that each delivered product be received directly by the subscriber or the name indicated on the shipping address if you place an order for another person. Please do not accept the package if the security seal in damaged of the outer cover is tempered.

  • Shipping to Different Address

    We may ship to a different address if you provide clear information with the recipient's clear name and recipient contact details.

Notes : To prevent fraud, please indicate your valid identity when receiving the product.

If you need assistance, please contact us at +62811 10 70 500 or email to support@karatvan.com